Online Bookstore FAQs
Students
A: Yes! Simply look up the class in the Virtual Bookstore. 如果老师指出了需要或推荐的课程材料，你可以 see what they are before enrolling.
A: Yes, you will need to activate a free account on the bookstore's home page. 我们建议您使用您的查伯特学院邮箱创建您的帐户.
A:如果你没有信用卡，但已经申请了 Financial Aid 并获得某种形式的支持(佩尔/加州大学助学金或大学贷款)， you will receive a Bank Mobile debit card. 您可以选择使用此卡作为退款(助学金/贷款支付)的首选 and for online purchases at the virtual bookstore.
学生服务处也将邀请现为大学信用合作社的代表 (以前的Chabot信用合作社)在学期的前几周开始 帮助学生建立其他信用卡/借记卡账户，并提供额外的选择 for students.
答:Chabot图书馆将接收没有固定地址的学生的图书. 请使用以下地址作为您在虚拟书店的收货地址.
Chabot College
Attn: Library
25555 Hesperian Blvd.
Hayward, CA 94545
A: Navigate to the Bookstore home page, and then click Let's Get Started.
系统可能会提示您登录您的帐户或创建一个新帐户. We recommend using your Chabot Zonemail address as the email.
Step One: Choose Course Materials
使用下拉选项，选择您购买图书的术语[1]， then the department [2], and finally, the course [3]. You can add more than one course at a time by clicking Add Another Course [4]. After you have selected all of your courses, click on View Your Materials [5] to continue.
Step Two: View Selected Material and Choose Pricing
View selected material. 查看课程名称、书名和各种价格选项. 选择一个价格选项，单击Add Selected to Cart，然后Proceed to Checkout.
“画布/图书馆或讲师提供的材料”可能意味着:
- 您的导师将在课堂上或画布上分发供应清单(我们的学习 Management System)
- 你的老师正在使用OER(开放教育资源)或ZTC(零教科书成本) and will show you how to access these free resources
- 或者，你的导师会在学期开始时澄清课程要求
对于没有要求的课程，将会张贴“本课程不需要文本”的说明 books.
An option to add other material to your cart will pop up; if you are not interested, click No Thanks, Continue to Checkout.
Step Three: Proceed
Click on Proceed to Checkout. You may see optional add-ons recommended by Barnes & Noble as "Grade Builders." These are not suggested by your instructors. Click on No Thanks, Continue to Checkout.
Step Four: Review Your Cart
Select the right course material and price option that works for you; then, click on Check Out Now.
Step Five: Access Your Account
如果还没有登录，请使用您的电子邮件地址登录到您现有的帐户 and password or create a new account. We recommend using your Chabot Zonemail address as the email.
Step Six: Add Your Details
- 验证或输入您的帐单地址、送货地址和联系信息.
- Click Shipping Method and make your choice. The anticipated delivery date will be displayed along with each shipping method. Marketplace items are shipped by individual sellers, not BNC Virtual. Choose a shipping method for each Marketplace seller.
- Verify or enter your payment information.
- 当您准备结帐时，单击“查看您的订单”.
请注意:如果您选择了租赁选项，您必须输入信用卡号码 to charge if materials are not returned.
Step Seven: Submit Your Order
查看您的最终到期余额，隐私政策，租赁条款，服务条款，以及 shipping terms and conditions. When you are finished, click Review Your Order. Your receipt and confirmation will appear on the next page.
请注意:您的订单将在24小时内处理和发货. Once submitted, it cannot be changed or canceled.
A: No. 这些项目类似于许多商家提供的购物车附加组件. They are not necessary or recommended by your instructor.
A: Log in to your bookstore account. You will find your ebooks under Your Digital Content on your account page.
A: Log in to your bookstore account. You will find your order history and buyback status on your account page.
A: Chabot College is providing free 学生测试资源(答题卡，蓝皮书和铅笔)通过FRESH储藏室 以及由学生平等办公室赞助的弹出式食品储藏室.
Please pick up yours in the Library beginning Thursday, May 11 afternoon during regular library hours and at the Welcome Desk in Building 700.
答:打印直接从BNC Virtual购买的教科书/课程资料 必须在开课后2周内或发货后21天内归还。 whichever is later. 但是，请注意，如果超过50%的期限已经过去，基于 在公布的课程开始和结束日期，材料不再有资格返回 credit.
如欲退还直接从BNC Virtual购买的纸质教材/课程资料，请:
- Log in to your account
- Go to the Return Center under your orders
- 选择您想要退货的物品，并生成一个预付的UPS退货标签.
退货运费将从您的退货信用中扣除.
Additional information from Barnes & Noble Virtual:
- Non-activated eBooks, digital content, and access codes 可在开课后14天内或购买后14天内退货; whichever is later. 要返回未激活的电子书、数字内容和访问码， please contact customer support.
- 注:数字内容，如访问码，电子书等. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
- Apple iBooks are not eligible for a return or refund at any time. All sales are final.
- For traditional-length courses, rental books must be returned for refund within 14 days of purchase. For courses shorter than 4周内，租借书籍必须在课程结束50%之前退还. 如需归还租赁物品，请登录您的账户，前往下方的归还中心 您的订单，选择您想要退回的租金，并生成预付的UPS return label. 退货运费将从您的退货信用中扣除.
- We do not pay for shipping on returns. However, for your convenience, we do offer the option of pre-paid UPS shipping. Please look for this option in the Returns Center under your account. 预付运费是基于重量和位置.
Selling Back Books
Barnes & 如果Noble库存中需要你的书，他们可能会把你的书买回来.
- Create or log in to your bookstore account.
- Click on Menu > Sell Your Textbooks.
- 输入图书ISBN和其他所需信息，以接收您的报价和运输 information.
Returning Rentals
Log in to your account，然后转到租赁部分，选择退款链接. Follow the steps on 屏幕上，显示退货原因，并打印您的预付运费标签.
Can I Return My Rental to the Library?
There are no drop-off bins for bookstore return rentals, including at the library. You will not receive credit for the return if you drop off the rental at the library.
Questions? Please contact Chabot Bookstore support for assistance.